![]() It should be noted that use of a wired internet connection is strongly recommended over a wireless connection. Required standards for reference are available in the online exam interface using the “Standards Explorer” feature.Ĭustomer understands that while the Customer may complete the examination(s) at any time during the Usage Period, technical support will only be available during normal business hours Monday to Friday 8:30 am to 4:30 pm Eastern Time except during statutory holidays that occur from time to time in Canada.įor technical support after hours, send an email to: a response will be provided within one business day.ĭuring the business hours for Technical Support the Customer may (during exam Usage Period) call: +1 (226) 777-0155 ext.Use of any other electronic material or software is strictly prohibited.Personal notes created during the course.All participant material provided for the training course, including hardcopy material and the Self-Study and Participant Workbook received and completed electronically.You may only use approved reference materials as follows: Reference Material Allowed During A Proctored Assessment Discuss the examination with any party during or after the examination.Retain examination questions (hard or electronic copies).Operate unnecessary programs on the computer, including email programs, chat/communication programs, or any other program that may send notifications.Give, receive, or solicit aid relating to the substance of the examination during any examination, or in connection with any retake examination.Unless otherwise provided by the Company, it is also a violation of the rules for the Customer, in connection with an examination, to: The Customer may not use another computer or electronic device for any reason. The Customer may not use email, telephone, or any other electronic communication during the examination except to contact technical support if necessary, or in an emergency. The Usage Period will end once the Customer completes the examination(s) included in the enrollment offer.ĮXAMINATION RULES, RESTRICTIONS, AND HONOR CODEĮxcessive instances of logging-in and out of the examination (not related to internet connectivity issues), obstructing the video and audio or random verification will result in a detailed review of the examination recording. The Usage Period is defined as the established timeframe indicated for the proctored examination(s) included in the enrollment offer. The Customer will be expected to complete his or her examination within the established timeframe as indicated in the examination. The Remote Proctor Solution is not intended to alter the examination rules or expectations as identified in the examination. The customer has only accessed the exam after the course portion has been completed.However, if they provide a purchase order the payment in full must be received before results and applicable certificates are distributed. The customer must provide a payment method during registration period based on what is accepted by AIAG.We encrypt the recorded data and securely store it on our servers, where it will be reviewed by authorized assessment personnel. Once you complete your assessment, all recording ceases immediately. Captured information includes your photo, a 360-degree view of your test-taking environment, audio from the room while taking the assessment, and screen captures/recordings of your computer screen. The remote proctor solution uses your computer’s webcam and microphone to document video footage of your environment while you complete an online assessment using a supported web browser.In the event there is a prerequisite training program prior to the examination, the customer acknowledges and understands that access to the examination will not be granted until the prerequisite is completed. ![]() Customer acknowledges that payment for these examination(s) has been made prior to or at the time of executing this Usage Agreement and payment for the examination(s) is outside of this Usage Agreement. Customer desires to use the Remote Proctor Solution to complete certain examination(s) in a proctored environment as an alternative to the human proctored environment so that Customer can complete these certain examination(s) at any time within the Usage Period. ![]()
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